Frequently Asked Questions...

Ordering questions? Click here.

Order status questions? Click here.

Product questions? Click here.

Return policy questions? Click here.

How do I place an order online?
Can I change my order during checkout?
What payment methods do you accept?
What if I don't have a credit card?
Is this site secure?
Do you accept international orders?
Can I add to my order once it is submitted?
Can I combine two orders?

How do I place an order online?
When you have decided which product option you would like to purchase, simply click on the “Add to Cart” button next to that option to add it to your shopping cart. Once you have selected the product(s) you wish to order you will be automatically taken to the check out page. During checkout, you will be asked to provide your: first and last name, your e-mail address, billing and shipping address, phone number, credit card type, number and expiration date. Once you have filled out the appropriate information click the “Secure Checkout" button to place your order.

Can I change my order during checkout?
Yes, you can adjust your order at any time before you click the “Secure Checkout" button. Once you hit “Secure Checkout", it is not possible to change your order.

What payment methods do you accept?
For online orders, we accept Visa, MasterCard, Discover and American Express credit cards. This Web site uses a secure, 128-bit VeriSign ordering system to keep your information private and safe.

What if I don't have a credit card?
If you are ordering Phenocerin and not taking advantage of the Free Trial Offer it is possible to order by check or money order, but this process does take more time than using a credit card. To place an order using a check or money order, print out the order page (with complete ordering and shipping address information filled in) and mail it in with your check payable to Nutritional Science Laboratories.

Please send your check or money order payment to:
Nutritional Science Laboratories
Attn: Order Processing
1414 Rosemary Lane
Naples, Florida 34103

* Please note that checks can be held for up to 10 business days before shipping to ensure that your financial institution approves of the transaction.

Is this site secure?
Yes, every transaction is guaranteed to be safe and secure. This site is VeriSign secured. This site uses a safe and Secure Sockets Layer (SSL) 128-bit encrypted order form. Your credit card information is transmitted directly to the banking network for authorization.
The geographic location of your computer is automatically determined and recorded for security purposes. Credit card fraud is a felony punishable by heavy fines and imprisonment.

Do you accept international orders?
Our products are available in almost every country. Shipping to Canada or the Caribbean is an additional $19.95; all other countries incur a shipping charge of $24.95. Simply follow the steps as if you were placing a domestic order. Shipping rates will automatically adjust based on your shipping address.

Can I add to my order once it is submitted?
Unfortunately, once an order is submitted, it cannot be edited or canceled. However, if you wish to order more products, it is easy to place another order.

Can I combine two orders?
Unfortunately, orders cannot be combined at this time. Each order is shipped individually, even if both were submitted on the same day.

When will my order arrive?
Who will deliver my package?
What if my product was damaged?
What if my order was never received, even if it was reported as delivered?
Where is my refund?
How do I cancel my order?
Is Phenocerin Guaranteed?

When will my order arrive?
Most orders will arrive within 5 to 7 days after your order has been processed. Most orders are processed and shipped the next business day from order date. When paying by check, your order may be held for up to 10 business days, so that funds can clear through your financial institution. Please note: If your order does not arrive within 10 business days, please contact our customer support for an update on your order. If you fail to contact our customer support within 25 days of the order date regarding an order not received, your order will be eligible for a reship only, NO REFUND will be given. These conditions apply to all shipments.

Who will deliver my package?
Orders will be delivered via the most efficient shipping method available, which in most cases will be the United States Postal Service (USPS). You may request your package be shipped by FedEx 2 Day Service or Next Day-Standard Overnight delivery for an additional fee. These methods are available to addresses within the US only.

What if my product was damaged?
Please contact our customer service representatives at customer.support@Phenocerin.com

What if my order was never received, even if it was reported as delivered?
If for any reason you never received your order even though it shows Delivery Confirmed by the USPS tracking number, please contact your local post office first with this tracking information. The post office will assist you in locating this order. If you have contacted your local post office and still failed to locate your order, please contact customer.support@Phenocerin.com immediately as we will be more than happy to assist you with the problem.

Where is my refund?
Requests for replacements or refunds will be processed promptly upon receipt of your returned package. Allow 7 - 14 days (not including delivery time for mail refunds) from when we accept your returned product for the processing of your credit. Please keep in mind the customer's bank has to post our credit in the billing cycle in which it was received; hence the number of days it takes for the credit to post to the customer's account can vary slightly depending on how quickly the customer's bank posts our refund.

How do I cancel my order?
Contact us at: customer.support@Phenocerin.com. Unfortunately, we can not stop a package once an order has been placed, however we can stop future shipments.

Is Phenocerin Guaranteed?
We believe in complete customer satisfaction. This is reflected in our 30-days satisfaction guaranteed return policy. If you are unsatisfied with Phenocerin after purchasing, you may return the unused portion to our Receiving Department. Note: your return package must be received by our Receiving Department within 30 days from the shipped date to receive a refund.

If you wish to return your initial order, please email us at customer.support@Phenocerin.com

Refunds will be issued to the same credit card to which they were charged. To ensure prompt processing, please send returns to the address provided below. Include your name, address, a reason for your return, as well as a request for a refund.

Please send returns to:
Nutritional Science Laboratories
Attn: Returns Department
1414 Rosemary Lane
Naples, Florida 34103

How often should I take Phenocerin?
How long will it take to work?
How long will a bottle of Phenocerin last me?
Will Phenocerin work even if I don't change my diet or exercise habits?
Will Phenocerin react with my other prescription drugs?
How safe is Phenocerin?

How often should I take Phenocerin?
You should take Phenocerin every day for maximum benefit. It's best to take 1 capsule with 8 oz. of water just prior to breakfast and 1 capsule with 8 oz. of water just prior to your evening meal.

How long will it take to work?
Combined with a diet and exercise program, most everyone will begin losing weight at 10 days. At 30 days you should see significant results.

How long will a bottle of Phenocerin last me?
When taken as directed, one bottle of Phenocerin contains a 30 day supply, or 60 capsules.

Will Phenocerin work even if I don't change my diet or exercise habits?
Phenocerin is the most powerful over-the-counter weight loss formulation available to the public but is NOT a "miracle pill". If you are serious about losing weight then you must include a proper diet and an increase in exercise to achieve maximum results. Common sense should prevail when you hear claims of weight loss products that promise results without any effort whatsoever.

Will Phenocerin react with my other prescription drugs?
As with any supplement, you should consult your physician with concerns.

How safe is Phenocerin?
Phenocerin is formulated from all-natural ingredients. It is absolutely safe to take on a regular basis. As always, consult your physician if you have a concern.

What is the return policy for Phenocerin?

Return Policy

Free Trial VIP Guaranteed Supply Customer:
As a VIP Guaranteed Supply Customer, you are entitled to a free trial of Phenocerin, allowing you a full 25 days to try Phenocerin for free!!

Should you decide you do not want to receive Phenocerin, you have 25 days from your last shipping date, as printed on your invoice, to contact us to request a Return Merchandise Authorization (RMA) Number.

By returning your free trial product/s to our Receiving Department within 30 days from the date you receive the RMA number, you will not be billed for or receive future products.

VIP Guaranteed Supply Recurring Shipments Customer:
Should you change your mind about Phenocerin, simply contact us within 25 days of your last shipping date, as printed on your invoice, to request a Return Merchandise Authorization (RMA) Number. You must return all the items in your last order within 30 days from the date you were issued the RMA for a full refund on that order (less shipping and handling).

Non-VIP Guaranteed Supply Orders:
Should you decide that Phenocerin is not for you, simply contact us within 25 days of your last shipping date, as printed on your invoice, to request a Return Merchandise Authorization (RMA) Number. You must return all the items in your last order within 30 days from the date you were issued the RMA for a full refund on that order (less shipping and handling).

How to Request an RMA & Ship Returns to Us:
The quickest way to obtain an RMA is to email us at: RMA@nutritionalsciencelabs.com. If you don’t have email access, you may request an RMA by calling Customer Support at (888)886-4486, 8AM-5PM EST, Monday-Friday. Be sure to write your RMA number on the outside of your return package.

Send returns to the address below:
Phenocerin
RMA# 0000000000
1414 Rosemary Ln
Naples, FL 34103

**The Receiving Department will not accept packages without a valid RMA number and/or marked “Refused” or “Return to Sender”

If you still have any questions, please contact us.

Subject:

We strive to answer every inquiry within 2 business days. However, since our products are so popular, occasionally we are inundated with inquiries. A representative will contact you as soon as possible to answer any questions you may have and provide you with excellent customer care.